Refund Policy
The only paid product on Personal Color Lab is the Premium report ($0.99). There is no subscription.
The Premium report is an AI-generated digital product, created on demand and delivered immediately as a downloadable PDF with an email backup.
By purchasing, you agree that the right of withdrawal is limited once the report has been generated (Korea E-Commerce Act §17②, standard for custom digital goods).
When a refund is provided
A full refund is provided if requested within 14 days of purchase in the following cases: the report failed to generate; it was delivered corrupted or incomplete; or you were charged in error or charged twice.
When a refund is not provided
No refund is issued after a report has been successfully generated and delivered, except for the cases listed above.
Requesting a refund
Payments are processed by Paddle.com, our Merchant of Record. Refund requests can be made directly to Paddle or by emailing us at the address below.